ANALYSTS

Allison Roelen

Allison Roelen

Principal Analyst & Director, Client Advisory

Experienced offshore sourcing professional

 

Allison Roelen is Principal Analyst at Offshore Insights and helps end-user firms develop and execute Enterprise sourcing strategies & governance. Allison is an experienced offshore sourcing professional and a knowledgeable forerunner for leading and optimizing offshore sourcing. She comes with over 19 years of professional experience.

 

Her previous role at Capital One was to build and lead their Global Sourcing IT Category from inception to one of the most advanced Sourcing/Vendor Management programs in maturity and utilization of offshore services. She also held senior managerial roles in Financial Services including the Direct Marketing Channel, Credit Services Group, Canada & Secure Card queues, and New Hire training for Customer Relations.

 

Prior to Capital One, Allison was engaged in senior leadership roles in the hotel industry with an extensive experience across operations, sales, training, marketing, communications, public relations, supply chain, and management of large, culturally diverse teams. Allison is a certified member of the IAOP (International Association Outsourcing Professionals) and was also a founding member of research firm Forrester Research’s Forrester Leadership Board for Sourcing and Vendor Management professionals.

 

Allison holds an MBA from Fuqua School of Business, Duke University (Durham, NC.) and is fluent in German and speaks French & Spanish.

 

Her core focus areas include:

  • India IT-BPO Outsourcing strategy & offshore program management
  • Sourcing & Vendor Management, Governance, Strategy & Execution
  • Development and execution of Enterprise Sourcing strategies & Governance
  • Enterprise management of Strategic Suppliers
  • Executive liaison for business development/interactions between corporate stakeholders and vendors
  • Building & facilitating key workshops for IT and Business: India Cultural and Service Delivery training
  • Moving to Managed Services
  • Executive Communications, Interaction and Influencing
  • Global Organizational Design & Culture
  • Operations & Call Center Management
  • Customer Service & Relationship Management
  • Contracts negotiation